Juman Kliniek terms and conditions

Juman Kliniek terms and conditions

Version: 22 July 2026

Business identity

These terms and conditions apply to the services and products offered by:

AJ INVEST GROUP BV
Trading under the name Juman Kliniek
Provinciestraat 6
2018 Antwerp
Belgium

Enterprise number: 1012.054.646
VAT number: BE 1012.054.646
Email: info@juman.be
Telephone: +32 486 32 41 00

Website and booking platform: juman.be

AJ INVEST GROUP BV is referred to in these terms as “Juman Kliniek”, “the clinic”, “we” or “us”.

The person who books or purchases a treatment, course or product is referred to as “the customer” or “the consumer”.

Scope

These terms and conditions apply to:

1. appointments and treatments at Juman Kliniek;
2. bookings made online, by telephone or on site;
3. training programmes, courses and workshops;
4. products and devices sold through the website or at the clinic;
5. all agreements between Juman Kliniek and its customers.

By confirming an appointment, course or order, the customer declares that they were able to read and accept these terms before the agreement was concluded.

Departures from these terms are valid only if confirmed in writing by Juman Kliniek beforehand. Mandatory statutory consumer rights always remain applicable.

Information, prices and offers

All prices communicated to consumers are stated in euros and include VAT, unless expressly and lawfully stated otherwise.

Any delivery charges, paid options or additional costs are communicated before the final confirmation of the booking or order.

Prices and promotions may change. For appointments, courses or orders already confirmed, the price communicated at the time of confirmation continues to apply.

Obvious clerical, pricing or technical errors do not bind Juman Kliniek. If an error is identified, the customer may accept the correct price or cancel the agreement without charge.

Indicative prices may be adjusted if an intake shows that a different treatment, area, quantity or approach is required. Such an adjustment is made only after the customer has been informed in advance and has agreed.

Formation of a booking

An appointment or enrolment becomes final when the customer receives confirmation by email, SMS, WhatsApp, the website or another durable medium.

The customer is responsible for providing correct contact, health and billing details.

The customer must be at least 18 years old to enter into an agreement independently. Minors require prior consent and, where Juman Kliniek considers it necessary, the presence of a parent or legal representative.

Juman Kliniek may refuse a booking where:

- in our professional judgement the treatment is not safe or suitable;
- necessary health information is missing;
- the customer has not met previous payment obligations;
- the customer has previously behaved in a seriously inappropriate or threatening manner;
- legal, medical or professional requirements have not been met.

Intake and health information

Certain treatments may require an intake consultation, questionnaire, skin analysis or consent form.

The customer undertakes to provide correct and complete information including, among other things:

- pregnancy or breastfeeding;
- medication and antibiotics;
- allergies or hypersensitivities;
- skin conditions, infections, wounds or inflammation;
- recent surgery or medical treatment;
- photosensitivity;
- use of blood thinners;
- previous laser, peel, filler, botox or other aesthetic treatments;
- other circumstances that may affect safety or results.

Withholding relevant information or providing it incorrectly may result in the treatment being postponed or refused.

Juman Kliniek may ask the customer to obtain prior approval or advice from a doctor. Booking a treatment does not automatically create a right to receive it if the treatment proves unsafe or inappropriate.

Performance of treatments

Treatments are performed in accordance with the professional knowledge, experience, safety protocols and equipment available at the time of treatment.

Where required by law or by the nature of the treatment, it is performed or supervised by an appropriately authorised or qualified professional.

The customer understands that results vary between individuals and depend, among other things, on skin type, hair type, age, lifestyle, hormones, medication, medical history and compliance with preparation and aftercare instructions.

Juman Kliniek does not guarantee a specific or permanent result unless such a guarantee has expressly been agreed in writing.

Any stated number of treatments or sessions is an estimate and not a guarantee of results.

Preparation and aftercare

The customer must carefully follow the preparation and aftercare instructions provided.

If the customer has not followed the instructions and the treatment therefore cannot be performed safely, Juman Kliniek may postpone or refuse it.

In the event of unexpected reactions or complaints, the customer must contact Juman Kliniek as soon as possible. For serious or urgent medical complaints, the customer must immediately consult a doctor or the emergency services.

Aesthetic information and advice from Juman Kliniek do not replace diagnosis or treatment by a doctor.

Late arrival

Customers are asked to arrive on time.

If a customer arrives late, the treatment time may be shortened so that later appointments are not adversely affected. The original booked price may remain payable where the reserved time cannot be used again.

If the customer arrives so late that safe or proper performance is no longer possible, the appointment may be rescheduled. The late-cancellation rules may then be applied insofar as this is reasonable and proportionate.

Cancellation, rescheduling and no-show

The customer may cancel or reschedule an appointment free of charge up to 24 hours before the agreed time.

If the customer cancels or reschedules less than 24 hours before the appointment, or fails to attend without prior notice, Juman Kliniek may charge:

- €25 for any regular treatment;
- €50 for a full-body treatment.

Any deposit already paid is offset against this fee. The fee is proportionate and will never exceed the total price of the booked treatment.

No fee is charged where the customer reasonably demonstrates force majeure or a serious unforeseen circumstance. Each situation is assessed reasonably and individually.

Different cancellation terms may apply to exceptionally long treatments, treatment programmes or treatments for which special materials are reserved. Those terms must be clearly disclosed to and accepted by the customer before booking.

These cancellation terms do not affect mandatory statutory consumer rights, including any applicable statutory right of withdrawal.

Cancellation by Juman Kliniek

Juman Kliniek may reschedule or cancel an appointment in the event of illness, technical failure, safety concerns, force majeure or other circumstances that make responsible performance impossible.

The customer will be informed as soon as possible and may choose between:

- a new appointment;
- reimbursement of the amount or deposit paid;
- credit for a later treatment.

If Juman Kliniek cancels less than 24 hours before the appointment for a reason attributable to Juman Kliniek and there is no force majeure, the customer is entitled to compensation equivalent to what the customer would owe for a comparable late cancellation.

Reimbursement of amounts already paid is separate from any such compensation.

Deposits and payment

Juman Kliniek may require a deposit or full advance payment for certain appointments, treatments, courses or products.

The amount required and payment conditions are communicated before final confirmation.

Payment may be made using the methods offered on the website, payment page, invoice or at the clinic.

A deposit is deducted from the final price.

A deposit is refunded if Juman Kliniek cancels the agreement and no acceptable alternative is agreed, except where cancellation results from a failure by the customer.

Late payment

Invoices must be paid within the period stated on the invoice.

If a consumer does not pay on time, Juman Kliniek first sends a free payment reminder. The consumer then has at least fourteen calendar days to pay before interest or compensation may be charged.

After that period, only legally permitted default interest and lump-sum compensation may be charged, within the limits of Book XIX of the Belgian Code of Economic Law.

Payments are applied first to any costs and interest and then to the oldest outstanding principal, insofar as legally permitted.

Treatment programmes and packages

Treatment programmes and packages are personal and may not be transferred to another person unless Juman Kliniek gives prior written permission.

The validity period is stated at purchase. If no period is stated, validity is twelve months from the purchase date.

Sessions not used in time expire only where the customer was clearly informed of the validity period beforehand and the expiry is reasonable.

If medical contraindications arise after purchase, the parties will consult to find a reasonable solution, such as postponement, an alternative treatment or a partial refund for sessions not performed.

Training programmes and courses

Enrolment in a training programme is personal. The participant must meet any admission requirements communicated in advance.

When enrolling online, the participant retains their statutory rights for distance contracts.

After any applicable statutory withdrawal period has expired, the following cancellation terms apply:

- cancellation at least 14 calendar days before the start: free transfer to one other date or an administration fee of no more than €50;
- cancellation between 7 and 13 calendar days before the start: no more than 50% of the course price;
- cancellation less than 7 calendar days before the start or absence without notice: no more than 75% of the course price.

The fee may never exceed Juman Kliniek’s reasonably foreseeable loss.

With prior agreement, the participant may propose a replacement who meets the same admission requirements.

Juman Kliniek may reschedule a course if there are too few participants, an instructor is unavailable or force majeure occurs. The participant may then choose a new date or a full refund.

A certificate confirms participation in or completion of the course. It does not constitute recognition, a licence or professional authorisation that the law requires an authority or professional body to grant.

The participant remains responsible for complying with applicable law, insurance duties and professional requirements when applying the techniques taught.

Webshop orders

An order through the webshop becomes final after Juman Kliniek has confirmed it electronically.

Products are offered while stocks last.

If an ordered product is unexpectedly unavailable, Juman Kliniek may:

- propose an equivalent alternative;
- propose later delivery;
- refund the order in full or in part.

The customer is not required to accept an alternative.

Product information, colours and images are displayed as accurately as possible. Minor variations that do not affect normal operation or quality do not automatically constitute a defect.

Professional products and devices

Certain products or devices may be intended exclusively for professional use or be subject to conditions imposed by law or by the manufacturer.

Juman Kliniek may request evidence of training, professional status, a licence or other authorisation and may refuse a sale if the requirements are not met.

The buyer is responsible for correct, safe and lawful use in accordance with the instructions, training, manufacturer requirements and applicable regulations.

This provision does not limit Juman Kliniek’s statutory liability for defective or unsafe products.

Right of withdrawal for online purchases

17.1 Goods

For an online purchase of goods, the consumer generally has fourteen calendar days to withdraw from the agreement without giving a reason.

The period generally begins on the day after the consumer, or a third party designated by the consumer, receives the product.

The consumer may communicate the decision using the statutory model form or another clear statement, for example by email.

After notifying withdrawal, the consumer has fourteen calendar days to return the goods.

The direct return costs are borne by the consumer unless Juman Kliniek stated otherwise in advance or supplied an incorrect or defective product.

Juman Kliniek may withhold reimbursement until it has received the goods or the consumer has provided proof of dispatch.

The consumer is liable for any loss in value caused by use beyond what is necessary to assess the nature, characteristics and operation of the product.

17.2 Exceptions

The right of withdrawal may not be exercised, among other cases, for:

- sealed goods that are unsuitable for return for reasons of health protection or hygiene and were unsealed after delivery;
- products made to the customer’s specifications or clearly personalised;
- products for which the law provides another exception;
- fully performed services where performance began with the consumer’s express prior consent and the consumer acknowledged losing the right of withdrawal after full performance.

17.3 Services starting during the withdrawal period

If a customer wants a treatment, course or other service to start during the statutory withdrawal period, they must expressly request this.

If the customer subsequently withdraws after performance has begun, the customer may owe a proportionate amount for the portion already performed.

Mandatory statutory rights always take precedence over these terms and conditions.

Delivery and statutory guarantee

Orders are delivered to the address provided by the customer.

The expected delivery time and any shipping costs are communicated before the order. If no other period has been agreed, delivery takes place within the period provided by law.

The risk of loss or damage passes to the consumer when the consumer, or a designated third party, physically receives the product, except where the consumer chose a carrier not proposed by Juman Kliniek.

The statutory conformity guarantee applies to consumer goods. These terms do not limit the consumer’s statutory guarantee rights.

Damage caused by misuse, normal wear, failure to follow instructions or an external cause is not covered by the statutory guarantee insofar as the defect was not already present on delivery.

Liability

Juman Kliniek is liable for loss directly resulting from an attributable contractual fault, within the limits of applicable law.

Juman Kliniek is not liable for loss resulting exclusively from:

- incorrect or incomplete information from the customer;
- failure to follow preparation or aftercare instructions;
- use of products or devices contrary to instructions;
- normal temporary reactions communicated in advance;
- a pre-existing condition not disclosed to Juman Kliniek;
- acts of third parties beyond Juman Kliniek’s control.

No provision excludes liability for intent, gross fault, death, personal injury or any other liability that cannot be excluded or limited under mandatory law.

Force majeure

Force majeure is any unforeseeable and unavoidable event beyond a party’s reasonable control that makes performance temporarily or permanently impossible.

Examples include serious illness, government measures, power or network failures, fire, flooding, epidemics, strikes, serious technical defects and supplier or carrier problems that could not reasonably have been prevented.

The affected party informs the other party as soon as possible.

Obligations are suspended during temporary force majeure. If performance becomes permanently impossible or unreasonable, the agreement may be terminated and unprovided services refunded.

Personal data and photographs

Personal data is processed in accordance with Juman Kliniek’s privacy policy and applicable data-protection law.

Health data is processed only where necessary and legally permitted for assessing, performing and following up a treatment.

Separate consent is requested to take or use identifiable before-and-after photographs for marketing, social media, training or publications.

Refusing or withdrawing consent for marketing photographs does not affect the customer’s right to receive treatment.

Complaints

Complaints may be submitted through:

info@juman.be

The customer should preferably state their name, contact details, appointment or order date and a clear description of the complaint.

Juman Kliniek will try to investigate the complaint within a reasonable time and resolve it by mutual consultation.

The customer is asked to report a problem as soon as possible, but this request does not limit any statutory guarantee or liability rights.

Out-of-court dispute resolution

If a complaint cannot be resolved directly, a consumer may contact:

Consumer Mediation Service (Consumentenombudsdienst)
North Gate II
Koning Albert II-laan 8 box 1
1000 Brussels

The consumer must first have attempted to resolve the dispute directly with Juman Kliniek.

Intellectual property

The content of the website, course documents, training manuals, protocols, photographs, videos, designs, texts and trademarks belongs to Juman Kliniek or its licensors.

This content may not be copied, distributed, sold, published, recorded or used commercially without prior written permission.

Participants may use course materials only for their own personal and professional use. Reselling or publishing copied course materials, or providing training based on them, is not permitted.

Changes

Juman Kliniek may amend these terms when its operations, services or applicable law change.

The version in force when an agreement was concluded continues to apply to that agreement.

The current version is published on the website with its date.

Invalidity of a provision

If a provision proves wholly or partly invalid, void or unenforceable, the remaining provisions remain in force.

To the extent legally possible, the invalid provision is replaced by a valid provision that comes as close as possible to its original purpose without limiting the consumer’s statutory rights.

Applicable law and competent court

The agreement is governed by Belgian law.

Disputes with consumers are submitted to the court having jurisdiction under mandatory statutory jurisdiction rules.

For agreements with professional customers, the courts of the Antwerp judicial district have jurisdiction, subject to any mandatory provision to the contrary.